Frequently Asked Questions About SpinZone Laundry
What hours are you open?
Each location has individual hours some open 24/7. Please visit our location page for hours of each location.
Do you accept Credit Cards?
Yes! We accept Visa, Master Card, American Express & Discover at all stores for both Self-Serve - Wash, Dry, Fluff & Fold drop off service and Pick Up and Delivery, in addition to coin.
Is your laundromat attended?
Yes! SpinZone Laundry is fully-staffed with friendly, highly-trained attendants who are ready to help you any time day or night.
Do you have big machines for bedspreads?
Yes! We have numerous large washers and dryers that can easily handle any size bedding you may have.
How do I know which machines to use and how to use them?
We are staffed full time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use them.
How do I sign up for SpinZone Rewards and how much does it cost?
Our Rewards Program is absolutely free! Click here to sign up online, at the kiosk in each store or ask one of our attendants for assistance. We do not share your information with any outside company.
Do I need to bring my own quarters?
No. Every store has change machines and many stores have bill breakers to break bills into smaller ones before you get change. In addition, each store has machines that will accept debt & credit cards so you can be cashless if you so wish.
Do you have Wi-Fi?
Yes! Every store has Wi-Fi and SpinZone SoCo has Google Fiber!
What are your prices?
We have several washer and dryer sizes with different settings. The more laundry you’re able to combine together into a single large machine, the less it costs per pound of laundry. Each location has a variety of machines from 1-load washers starting at $1.75 to 10 loads and dryers from 3 loads 8 loads. Complete pricing list
When is the best time to come?
Weekdays are your best bet. Our slowest days are Tuesday through Friday. These are also our special days!
What size Washer & Dryers do you have?
We have washer sizes ranging from 1, 2, 3, 4, 6, 8 and 10 loads in a single washer! Dryer sizes range from 30 lbs (3 loads), 45 lbs (5 loads) and 75 lbs (8 loads)
Is there anything to entertain us while waiting on laundry?
Yes! All our locations have numerous flat screen TV’s, Free Wi-Fi and in-store vending machines. Some stores also have outside recreation areas, play areas for your kids and complimentary iPad and charging stations.
How long does it take?
Our front-loading washers and gas-powered dryers are fast. Most wash cycles take around 25 minutes and dryer times are typically around 30 minutes. How would you like to get a week’s worth of laundry (or even a month’s worth) done in under an hour?
Wash and Fold Laundry Service
(In Store / Pick-Up & Delivery)
Do you pick up and deliver? How much is it?
Yes! We now offer pick up and delivery service in the Greater Austin & Round Rock Area. Our complete Fluff and Fold Service pricing can be found on our pricing page.
How do I schedule an online order?
It’s simple. Click here to get started.
Do you accept Credit Cards?
Yes, we accept Visa, Master Card, American Express and Discover for our drop off and our delivery services.
Do you service my area?
We currently serve most of the Greater Austin & Round Rock Area. Visit our service areas page and enter your zip code to see if we service your location.
I missed my pickup day. Is there a missed pickup fee?
You will receive an email or text reminder for pickups the day before. However, if you do forget to leave your laundry out, we do reserve the right to charge a $15 missed pickup fee to cover costs.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items for free, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll fold everything else and package it for protection.
Do you separate clothes?
Yes, we separate your whites and darks.
Is there a minimum charge for Drop Off Laundry Service or Pickup & Delivery Laundry Service?
Minimum drop-off charge is $25. There is a pickup and delivery minimum of $40. Please visit our pricing page.
Are my clothes washed with other people’s clothes?
No, we do not combine laundry loads. Every order is washed separately.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.
Can I change my preferences?
Yes. You can log into your online account and change your preferences as often as you like.
Do I have to be home when you pick up and deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes that isn't visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.
When I schedule an online order how will it be billed?
When the order is completed, we bill your credit card and email you an invoice.
Commercial Laundry Services
Is there a contract or long term commitment?
No contract is required. We will earn your business each and every time we launder your items.
How often do you Pickup & Deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
Do I receive my own items back?
SpinZone Laundry does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.
Do we create an online account for our commercial business?
To create an account for your business, please contact us at (512) 333-9000 or email@example.com and we will create the account for you. We will be adding the ability to manage your account online in the near future.